Service Strategy Process

We help translate big ideas regarding your needs into a distinctive and cost-effective set of connected capabilities and resources to satisfy those needs.

Savli Group follows the guidance provided by ITIL® for ITSM strategy development. Strategy development falls into the first phase of the service lifecycle:

  • Service Strategy

The Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.

The 3-Step Process

  • Strategic Service Assessment
    • Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment of current service offerings, customer needs and competing offers from other service providers.
  • Service Strategy Definition
    • Objective: To assess the present situation of the service provider within its current market spaces. This includes an assessment of current service offerings, customer needs and competing offers from other service providers.
  • Service Strategy Execution
    • Objective: To define and plan strategic initiatives, and ensure the implementation of those initiatives.

Choose Savli Group

We have assembled a complete suite of services from which we can provide the optimum combination to fit each client's business requirements. Savli Group offers consultants and implementers from all of our practices to help you implement the best possible business-driven solution.

Whatever your business objective, Savli Group will ensure that your IT organization delivers for your business!

Contact us about our services

About Us

Savli Group provides consultation and implementation services in the design, deployment and operation of ITSM and CMS solutions.

Keep in Touch

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 301.879.9622
 3192 Lorenzo Lane
     Woodbine, MD 21797