Overview

One of the key challenges facing large organizations is the integration, coordination, and sharing of information among their disparate Service Desks. This occurs when individual departments procure ITSM tools separately and tailor them to support their Service Desk processes. However, the effective maintenance of this model is extremely susceptible to re-orgs, mergers, and line of business re-alignment seeking to enhance efficiency, improve effectiveness, and incur savings. While a corporate-wide Service Desk with a single ITSM tool suite remains an option, it is often a “bridge too far” as this becomes a massive undertaking, laden with its own set of cost and risks.

Integration Services

One approach is to integrate each tool in a point-to-point fashion. Savli Group has extensive experience working with the differing ITSM tool suite APIs. This API knowledge combined with past experience developing a point-to-multi-point ticket brokering solution makes Savli Group an industry expert in ticket exchange integrations.

Integration Possibilities

While not an exhaustive list, below you will find examples of integrations that Savli Group can achieve.

  • ServiceNow <-> Service Manager
  • ServiceNow <-> Remedy
  • ServiceNow <-> JIRA
  • Remedy <-> Service Manager
  • Remedy <-> JIRA
  • JIRA <-> Service Manager

Integration Modules

  • Incident
  • Change
  • Problem
  • Request

Choose Savli Group

We have assembled a complete suite of services from which we can provide the optimum combination to fit each client's business requirements. Savli Group offers consultants and implementers from all of our practices to help you implement the best possible business-driven solution.

Whatever your business objective, Savli Group will ensure that your IT organization delivers for your business!

Contact us about our services

About Us

Savli Group provides consultation and implementation services in the design, deployment and operation of ITSM and CMS solutions.

Keep in Touch

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 301.879.9622
 3192 Lorenzo Lane
     Woodbine, MD 21797