The ITIL processes within IT Service Management (ITSM) ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner. With their help, IT Services are clearly defined, success can be measured with regards to the service provision, and targeted improvement measures can be introduced where necessary.
ITIL processes are grouped into stages. Each of the five stages is focused on a specific phase of a service's lifecycle:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
We apply the guidance provided by ITIL® to help you create new processes or improve upon your current processes. We can help you improve the time it takes to get things done!