Implementing Service Strategy in ServiceNow

IT Service Management (ITSM) systems have typically been focused on the Service Transition and Service Operations phases of the Service Lifecycle—operational “ticketing” systems.     Unfortunately, many of the issues facing ITSM implementations are a result of decisions that are made in the...

Customizing the ServiceNow Service Portal

One of the keys to delivering effective IT Service Management (ITSM) is to ensure that the customer is kept informed on the status of their “requests” and, more importantly, empower them to act when necessary.  The Service Portal that is delivered with the ServiceNow Platform provides a wealth...

Implementing Real CMDB Baseline Solution with ServiceNow

  Many organizations have a need to: - Discover what IT Assets they have AND - If those assets are in compliance with the company’s IT and Security policies ServiceNow does an outstanding job with its Service Discovery capabilities to access and discover Configuration Items. However, this...

About Us

Savli Group provides consultation and implementation services in the design, deployment and operation of ITSM and CMS solutions.


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