Savli Group is now a Bronze Services Partner with ServiceNow.
Implementing Service Strategy in ServiceNow
IT Service Management (ITSM) systems have typically been focused on the Service Transition and Service Operations phases of the Service Lifecycle—operational “ticketing” systems. Unfortunately, many of the issues facing ITSM implementations are a result of decisions that are made in the...
Customizing the ServiceNow Service Portal
One of the keys to delivering effective IT Service Management (ITSM) is to ensure that the customer is kept informed on the status of their “requests” and, more importantly, empower them to act when necessary. The Service Portal that is delivered with the ServiceNow Platform provides a wealth...
Implementing Real CMDB Baseline Solution with ServiceNow
Many organizations have a need to:
- Discover what IT Assets they have AND
- If those assets are in compliance with the company’s IT and Security policies
ServiceNow does an outstanding job with its Service Discovery capabilities to access and discover Configuration Items. However, this...
Savli Group began work on a contract with DISA/Army to migrate its ticketing solution from a homegrown Sharepoint system to ServiceNow
Savli Group began work on a contract with DISA/Army to migrate its ticketing solution from a homegrown Sharepoint system to ServiceNow. This is a multi-phased effort beginning with Service Desk & Incident ticketing capability. CMDB, Outbound Portal, Catalog, Request, etc. will follow in subsequent...
Savli Group is developing an industry first, innovative ITSM field auditing solution for a DOD customer
Savli Group is developing an industry first, innovative ITSM field auditing solution for a DOD customer. This will permit DOD to meet its security and governance compliance mandates by providing an audit trail of field modifications.
Savli Group awarded contract extensions to continue implementation of ServiceNow at two separate organizations with-in DOD
Savli Group awarded contract extensions to continue implementation of ServiceNow at two separate organizations with-in DOD. This will allow Savli Group to enhance their existing ServiceNow solutions to include CMDB Discovery, Dashboards, Outbound Integrations, Change Workflow automation, etc.
Savli Group awarded ITSM contract with DOD CAF
Savli Group has been awarded a contract with Dod CAF to provide an ITSM solution to optimize service delivery and customer service, utilizing ServiceNow’s ITSM solution. The contract has a one year period of performance. Aug 23, 2017 Columbia, MD.
Savli Group Sells ServiceNow to DOD Customer
Savli Group recently sold ServiceNow to a DOD customer.
Change and Configuration Management Implementation
Savli Group recently implemented Change and Configuration Management for a Department of Defense customer. The ServiceNow Change Management application provides a systematic approach to control the lifecycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT...
