Overview
One of the key challenges facing large organizations is the integration, coordination, and sharing of information among their disparate Service Desks. This occurs when individual departments procure ITSM tools separately and tailor them to support their Service Desk processes. However, the effective maintenance of this model is extremely susceptible to re-orgs, mergers, and line of business re-alignment seeking to enhance efficiency, improve effectiveness, and incur savings. While a corporate-wide Service Desk with a single ITSM tool suite remains an option, it is often a “bridge too far” as this becomes a massive undertaking, laden with its own set of cost and risks.
Integration Services
One approach is to integrate each tool in a point-to-point fashion. Savli Group has extensive experience working with the differing ITSM tool suite APIs. This API knowledge combined with past experience developing a point-to-multi-point ticket brokering solution makes Savli Group an industry expert in ticket exchange integrations.
Integration Possibilities
While not an exhaustive list, below you will find examples of integrations that Savli Group can achieve.
- ServiceNow <-> Service Manager
- ServiceNow <-> Remedy
- ServiceNow <-> JIRA
- Remedy <-> Service Manager
- Remedy <-> JIRA
- JIRA <-> Service Manager
Integration Modules
- Incident
- Change
- Problem
- Request
